Enterprise solutions
Architect multi-use-case virtual care programs across clinical, technical, and operational stakeholders.
VARUN BALAJI · SOLUTIONS, IMPLEMENTATION & PRODUCT
Healthcare technology · New York
Better care,
designed to work.
I turn complex clinical needs into scalable technology, operating models, and enterprise deployments that deliver measurable outcomes.
ENTERPRISE CARE NETWORK● LIVE
PATIENT EXPERIENCE
Designing for access, guardianship, low-connectivity environments, and the realities surrounding the clinical encounter.
See related work ↗12Hospitals in one transformation
70%Lower sitter costs
40%Lower visit abandonment
6–8 wksTypical enterprise deployment
01 / WHAT I DO
From whiteboard
to clinical workflow.
Healthcare technology succeeds when the product, the people, and the operating model work as one. I design all three—and stay accountable through go-live and expansion.
Implementation systems
Turn signed vision into repeatable delivery—from integrations and governance to training and adoption.
Product & services
Translate frontline needs into software, hardware, and service models built for real clinical environments.
02 / SELECTED WORK
Complex programs.
Clear outcomes.
01
ENTERPRISE TRANSFORMATION
One connected virtual-care strategy across 12 hospitals.
Architected and led Ballad Health’s transition to a multi-use-case platform serving 14,000 team members and 800 physicians—while advising digital-health leadership on what came next.
- 5+ virtual-care programs
- Platform migration + change management
- Executive advisory and expansion
02
PRODUCT + SERVICE DESIGN
Virtual sitting, built as a complete care model.
Helped design the software and mobile carts, then stood up the clinical-services arm that delivers monitoring—not simply the deployment around it.
70% lower sitter costs0.5 day lower length of stay
Read the full case study ↗03
REUSABLE PLATFORM CAPABILITY
One integration, multiplied across care settings.
Designed a first-of-its-kind TytoCare and Microsoft Teams integration, then reused it for virtual visits and consults across multiple health systems.
Read the full case study ↗40%lower virtual-visit abandonment
04
STATEWIDE PROGRAM · K–12
Bringing a clinician into the school nurse’s office.
Adapted the TytoCare and Teams integration for school-based settings, giving students virtual access to clinicians without leaving campus.
Read the full case study ↗2states live: South Carolina & Oklahoma
05
MARKET ENTRY · NHS
Launching virtual care in a new country during COVID.
Led Andor’s first UK deployment, stood up the regional environment, and adapted workflows for NHS realities including limited patient contact data and uneven smartphone access.
Read the full case study ↗8%reduction in no-shows
06
ADOPTION TURNAROUND
Making a technically sound workflow work for clinicians.
Reframed training and change management for a resistant consult program, partnering with clinical champions to move from informal calls to an EHR-driven workflow.
Read the full case study ↗76providers across 3 live service lines
Also shipped
15K+ COVID-19 vaccines administered via a workflow tool built in under 6 weeks
$20M+ in savings identified through service-line optimization at NJII
03 / IMPLEMENTATION LAB
What would
you do?
A healthcare implementation is rarely blocked by technology alone. Step into a real-world scenario and see how your decisions affect adoption, speed, alignment, and risk.
THE BRIEFING
The platform works.
The clinicians don’t want it.
A three-hospital health system wants virtual consult requests initiated through the EHR. Physicians are accustomed to calling or messaging specialists directly. Testing is complete, but training attendance is low.
TECHNOLOGYPassed validationBEHAVIORCurrent workflow is informalPRESSURELeadership expects go-live
04 / EXPERIENCE
Built in the work.
Promoted through impact.
Six years at a healthcare startup, moving from individual deployments to enterprise architecture, product strategy, and team leadership.
Andor Health2020 — Present
AVP, Solutions Architecture
Enterprise portfolio ownership, team leadership, executive strategy, and new solution design.
Senior Director, Solutions Architecture
Director, Solutions Architecture
Enterprise Program Manager
05 / OUTSIDE THE DAY JOB
Curious by
default.
I build lightweight websites and tools for problems in my own life. The same instinct shows up everywhere: understand the friction, simplify the system, make something useful.
THE LAB · PROJECT 01Small tools.
Small tools.
Real problems.
The Implementation Lab is the first experiment: a way to make invisible leadership decisions visible and explorable.
Try the scenario ↗When I’m offline
Golf · Skiing · Reading · Building things
06 / LET’S BUILD WHAT’S NEXT
Better healthcare
needs better systems.
Connect on LinkedIn ↗Varun BalajiLinkedIn ↗